Returns Policy

_{Change of Mind Returns}

_{If you change your mind for any reason or made a mistake in your order you have 14 days from purchase to contact us in writing (via email). We will either provide a return address for you to ship the product to OR arrange for a carrier to coolect it from you and the cost deducted from your refund. Returns will not be accepted after 14 days from purchase. Please note, some conditions apply:}

_{We’ll be happy to accept returns of products that have not been opened and are in new ‘saleable’ condition, with the following exceptions}

_{Bedding including mattresses, mattress protectors, throws, blankets and bed linen - these cannot be returned for Health and Safety reasons.}

_{Furniture that has been assembled and them disassembled and re-packed. This cannot be re-sold and cannot therefore be returned.}

_{Any product that is sold in a factory sealed package such as a blister pack or vacuum pack that has been opened (even if it has not been removed from the packaging)}

_{Electrical goods, to ensure product safety we are unable to resell and therefore accept returns of electrical products that have been opened.}

_{We will request a photo to show that your item is brand new, unopened and in the original packaging before accepting your return, items returned in used condition or that have been assembled and re-packaged will not be eligible for refund. Please note that delivery costs are non-refundable and a 20% re-stocking fee applies.}

_{Shipping for Returns}

_{Shipping for returns due to change of mind is the responsibility of the customer and items must be returned in their original packaging, in brand new condition and include all accompanying user manuals and documentation, and any included accessories and/or parts. Unfortunately if you have used the item, assembled the item, discarded the original box or lost any of the included packaging, manual or parts we will not be able to accept your return.}

_{The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements.}

_{Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Appleby & Co will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Appleby & Co, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for ‘bamboo’ material.}

_{Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with the Appleby & Co Change of Mind Returns Policy Above}

_{Return of Faulty or Damaged Products}

_{In the event that you receive an item that has been damaged in transit or is dead on arrival (not functioning) please reach out to our customer service team within 10 days of delivery. We will ask you to provide photos or video to show the problem and in the event of any parts or pieces that may be missing due to box damage we will ask you to identify these using the assembly guide or user manual.}

_{In most cases we will either replace any missing or damaged part or replace the entire product where necessary. In the event this is not possible we may offer the option of return for a store credit. Where an item is to be returend we will provide a postage label for this purpose (for items that can be sent by post) or arrange for courier collection. All items must be suitably packaged for return shipping, in the event you no longer have the original packaging you may source a suitable alternative, we will ask you for the package dimensions and weight to enable the collection to ne booked.}

_{Please note that all of our furniture items ship flat packed and require assembly, some basic tools may be required and assembly guides are provided. We do not acept returns for damage caused to products by improper assembly}

_{Manufacturer Warranties}

_{Many of our products are sold with a manufacturer's warranty in the event of major failure within the warranty period. Warranty periods vary from between 3 and 12 months depending on the product (all electronic devices carry a 90 day manufacturers warranty). Please note the manufacturers warranty doe not cover rust, mould or any damage as a result of weather conditions.}

_{Many of our products are also accompanied by the promise of such services as Customer Support for technical troubleshooting or other issues. We encourage our customers to fully understand and take advantage of manufacturer warranties and Customer Support services. Should the manufacturer warranty and/or Customer Support services fail to rectify any problem, Appleby & Co is prepared to issue a replacement product or provide a full refund of the purchase price at our discretion and in accordance with the preceding sections of these Terms and Conditions.}

_{Special Limitations}

_{Appleby & Co. can in no way be held responsible for any damage to or loss of any data, applications, programs, or other information stored on any electronic or computing products we offer for sale on the website. Recovery of any such data is not expressly covered under any Appleby & Co. warranty. In the event of an electronic or computing product that is returned to us for refund or a replacement product, Appleby & Co. can in no way be held responsible for any data left on any electronic or computing product which has been returned to us for refund or replacement. It is your obligation before sending any such electronic or computing products to us to carry out all necessary backups of any data or other information contained on the electronic or computing product}

_{Appleby & Co cannot be held responsible for any damages, whether direct or indirect, incidental or consequential, arising from the sale of an electronic or computing product, including but not limited to the loss of personal or business profits, "downtime," loss of goodwill or business opportunities, damage to equipment, costs of data or systems recovery, reproducing lost data or programs, or loss of confidentiality.Appleby & Co. does not guarantee that the repair, replacement, or refund of any electronic or computing product comes without risk to the integrity of data, programs, or other digital data.}

Appleby & Co cannot be held responsible for any damages, loss, or injury wether direct or indirect, incidential or consequential arising from incorrect assembly, inapropriate use or failure to adequately secure furniture or any other items purchased either directly from our website or through any marketplaces on which we trade. Please always use appropriate wall or ground fixings to ensure furniture does not topple, do not climb on furniture and in severe weather ensure any outdoor items are adequately secured.

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Returns Policy

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