Change of Mind Returns
If you change your mind or made a mistake in your order you have 14 days from purchase to contact us in writing (via email). We will either provide a return address for you to ship the product to OR for larger furniture items we can arrange to have it picked up and the cost deducted from your refund. Returns will not be accepted after 14 days from purchase. Please note, some conditions apply:
We’ll be happy to accept returns of products that have not been opened and are in new ‘saleable’ condition, with the following exceptions
Bedding including mattresses, mattress protectors, throws, blankets and bed linen - these cannot be returned once opened for Health and Safety reasons.
Furniture that has been assembled and them disassembled and re-packed. This cannot be re-sold and cannot therefore be returned.
Any product that is sold in a factory sealed package such as a blister pack or vacuum pack that has been opened (even if it has not been removed from the packaging)
Electrical goods, to ensure product safety we are unable to resell and therefore accept returns of electrical products that have been opened.
We will request a photo to show that your item is brand new, unopened and in the original packaging before accepting your return, items returned in used condition or that have been assembled and re-packaged will not be eligible for refund. Please note that delivery costs are non-refundable and a 20% re-stocking fee applies.
Shipping for Returns
Shipping for returns due to change of mind is the responsibility of the customer and items must be returned in their original packaging, in new condition and include all accompanying user manuals and documentation, and any included accessories and/or parts. Unfortunately if you have used the item, assembled the item, discarded the original box or lost any of the included packaging, manual or parts we will not be able to accept your return.
The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements.
Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Appleby & Co will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Appleby & Co, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for ‘bamboo’ material.
Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with the Appleby & Co Change of Mind Returns Policy Above
Return of Faulty or Damaged Products
In the event that you receive an item that has been damaged in transit or is dead on arrival (not functioning) please reach out to our customer service team within 10 days of delivery. We will ask you to provide photos or video to show the problem and in the event of any parts or pieces that may be missing due to box damage we will ask you to identify these using the assembly guide or user manual.
In most cases we will either replace any missing or damaged part or replace the entire product where necessary. In the event this is not possible we may offer the option of return for a refund at our discretion. Where an item is to be returend we will provide a postage label for this purpose (for items that can be sent by post) or arrange for courier collection (for larger items). All items must be suitably packaged for return shipping, in the event you no longer have the original packaging you may source a suitable alternative, we will ask you for the package dimensions and weight to enable the collection to ne booked.
Please note that all of our furniture items ship flat packed and require assembly, some basic tools may be required and assembly guides are provided. We do not acept returns for damage caused to products by improper assembly