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Appleby & co
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  • Home & Garden
    • Linens & Bedding
      • Quilts & Duvets
      • Pillows
      • Blankets
    • Bathroom Accessories
      • Towel Racks & Holders
      • Bath Caddies
      • Bathroom Accessory Sets
      • Bath Mats & Rugs
      • Soap Dishes & Holders
      • Soap & Lotion Dispensers
    • Lawn & Garden
      • Outdoor Power Equipment Accessories
      • Outdoor Living
      • Outdoor Power Equipment
      • Gardening
      • Watering & Irrigation
    • Decor
      • Window Treatments
      • Slipcovers
      • Throw Pillows
      • Door Mats
      • Rugs
      • Coat & Hat Racks
      • Artificial Flora
      • Home Fragrance Accessories
      • Mirrors
      • Bookends
      • Artwork
      • Vases
      • Seasonal & Holiday Decorations
      • Clocks
      • Post Boxes
      • Post-boxes
      • Bird & Wildlife Houses
      • Bird Baths
      • Fountains & Ponds
      • Chair & Sofa Cushions
      • Garden & Stepping Stones
      • Post-box Accessories
    • Business & Home Security
      • Security Safes
      • Security System Sensors
    • Household Appliances
      • Vacuums
      • Climate Control Appliances
      • Laundry Appliances
    • Household Supplies
      • Storage & Organisation
      • Household Cleaning Supplies
      • Waste Containment Accessories
      • Laundry Supplies
      • Waste Containment
      • Pest Control
      • Shoe Care & Tools
    • Flood, Fire & Gas Safety
      • Fire Extinguishers
    • Household Appliance Accessories
      • Air Conditioner Accessories
      • Heating Radiator Accessories
      • Laundry Appliance Accessories
    • Fireplace & Wood Stove Accessories
      • Log Racks & Carriers
      • Fireplace Tools
      • Fireplace Screens
      • Log Rack & Carrier Accessories
    • Kitchen & Dining
      • Kitchen Appliances
      • Tableware
      • Cookware & Bakeware
      • Kitchen Tools & Utensils
      • Kitchen Appliance Accessories
      • Food & Beverage Carriers
    • Lighting
      • Outdoor Lighting
      • Lighting Fixtures
      • Light Bulbs
      • Lamps
      • Floating Lights
    • Pool & Spa
      • Pool & Spa Accessories
      • Swimming Pools
    • Fireplaces
    • Gun Care & Accessories
  • Furniture
    • Baby & Toddler Furniture
    • Bed Frames & Bedheads
    • Beds & Accessories
      • Beds & Bed Frames
      • Mattresses
    • Benches
      • Dressing Table Stools
      • Kitchen & Dining Benches
      • Storage & Entryway Benches
    • Cabinets & Storage
      • Buffets & Sideboards
      • Chest of drawers
      • China Cabinets & Hutches
      • Cupboards & Wardrobes
      • Dressers
      • Filing Cabinets
      • Kitchen Cabinets
      • Magazine Racks
      • Media Storage Cabinets & Racks
      • Storage Cabinets & Lockers
      • Storage Chests
      • Vanity Units
      • Wine Racks
      • Wine & Spirit Cabinets
    • Chairs
      • Arm Chairs, Recliners & Sleeper Chairs
      • Chaises Longues
      • Massage Chairs
      • Folding Chairs & Stools
      • Kitchen & Dining Room Chairs
      • Rocking Chairs
      • Table & Bar Stools
    • Dining Chairs
    • Entertainment Centers & TV Stands
    • Foot Rests
    • Furniture Sets
      • Bathroom Furniture Sets
      • Kitchen & Dining Furniture Sets
      • Living Room Furniture Sets
    • Office Furniture
      • Data Racks
      • Desks
      • Filing Cabinet
      • Lockers
      • Monitor Mounts
      • Office Chair
      • Office & Desk Chairs
      • Workspace Tables
    • Outdoor Furniture
      • Outdoor Beds
      • Outdoor Foot Rests
      • Outdoor Furniture Sets
      • Outdoor Seating
      • Outdoor Storage Boxes
      • Outdoor Tables
    • Outdoor Furniture Accessories
    • Room Dividers
    • Shelving
      • Bookcases & Standing Shelves
      • Wall Shelves & Ledges
    • Sofa Accessories
    • Sofas
    • Table Accessories
      • Table Legs
      • Table Tops
    • Tables
      • Accent Tables
      • Bedside Tables
      • Folding Tables
      • Kitchen & Dining Room Tables
      • Poker & Games Tables
    • Trolleys
  • DIY Hardware
    • Building Materials
      • Tools
      • Cladding
      • Doors
      • Flooring & Carpet
      • Moulding
      • Roofing
      • Wall & Ceiling Tiles
      • Wall Panelling
    • Fencing & Barriers
      • Fence Panels
      • Fence Posts & Rails
      • Garden Borders & Edging
      • Gates
    • Hardware Accessories
      • Chain, Wire & Rope
      • Hooks, Buckles & Fasteners
      • Pneumatic Hoses
      • Tarps
      • Tool Storage & Organisation
    • Hardware Pumps
      • Irrigation, Sprinkler & Booster Pumps
      • Pool, Fountain & Pond Pumps
      • Well Pumps & Systems
    • Plumbing
      • Plumbing Fittings & Supports
      • Plumbing Fixture Hardware & Parts
      • Plumbing Fixtures
      • Plumbing Hoses & Supply Lines
    • Power & Electrical Supplies
    • Tool Accessories
      • Drill & Screwdriver Accessories
      • Saw Accessories
      • Wedge Tools
    • Tools
      • Abrasive Blasters
      • Chimney Brushes
      • Compressors
      • Cutters
      • Dollies & Hand Trucks
      • Drills
      • Grinders
      • Hammers
      • Heat Guns
      • Impact Spanners & Drivers
      • Ladders & Scaffolding
      • Lathes
      • Masonry Tools
      • Measuring Tools & Sensors
      • Nailers & Staplers
      • Oil Filter Drains
      • Painting Tools
      • Pipe & Bar Benders
      • Pliers
      • Polishers & Buffers
      • Ratchet Tools
      • Sanders
      • Saw Horses
      • Saws
      • Socket Drivers
      • Soldering Irons
      • Taps & Dies
      • Tool Clamps & Vices
      • Tool Sets
  • Sports & Lifestyle
    • Arts & Entertainment
      • Hobbies & Creative Arts
      • Party & Celebration
    • Health & Beauty
      • Health Care
      • Personal Care
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      • Backpacks
      • Duffel Bags
      • Suitcases
    • Sporting Goods
      • Athletics
      • Exercise & Fitness
      • Outdoor Recreation
    • Animals & Pet Supplies
      • Pet Supplies
    • Baby & Toddler
      • Baby Toys & Activity Equipment
      • Baby Transport
      • Nursing & Feeding
    • Wedding Ceremony Supplies
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      • Camera & Optic Accessories
      • Photography
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    • Toys & Games
      • Games
      • Outdoor Play Equipment
      • Toys
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    • Agriculture
      • Animal Husbandry
    • Construction
      • Traffic Cones & Barrels
    • Detection Devices & Fastners
      • Metal Detectors
    • Forestry & Logging
    • Hairdressing & Cosmetology
      • Salon Chairs
    • Industrial Storage
      • Industrial Shelving
    • Law Enforcement
      • Metal Detectors
    • Material Handling
      • Lifts & Hoists
    • Retail
      • Display Mannequins
    • Signage
      • Road & Traffic Signs
      • Security Signs
    • Work Safety Protective Equipment
      • Safety Gloves
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  • Returns Policy

Returns Policy

Change of Mind Returns  

If you change your mind or made a mistake in your order you have 14 days from purchase to contact us in writing (via email). We will either provide a return address for you to ship the product to OR for larger furniture items we can arrange to have it picked up and the cost deducted from your refund. Returns will not be accepted after 14 days from purchase. Please note, some conditions apply:

We’ll be happy to accept returns of products that have not been opened and are in new ‘saleable’ condition, with the following exceptions

Bedding including mattresses, mattress protectors, throws, blankets and bed linen - these cannot be returned once opened for Health and Safety reasons.

Furniture that has been assembled and them disassembled and re-packed. This cannot be re-sold and cannot therefore be returned.

Any product that is sold in a factory sealed package such as a blister pack or vacuum pack that has been opened (even if it has not been removed from the packaging)

Electrical goods, to ensure product safety we are unable to resell and therefore accept returns of electrical products that have been opened.

We will request a photo to show that your item is brand new, unopened and in the original packaging before accepting your return, items returned in used condition or that have been assembled and re-packaged will not be eligible for refund. Please note that delivery costs are non-refundable and a 20% re-stocking fee applies. 

Shipping for Returns

Shipping for returns due to change of mind is the responsibility of the customer and items must be returned in their original packaging, in new condition and include all accompanying user manuals and documentation, and any included accessories and/or parts. Unfortunately if you have used the item, assembled the item, discarded the original box or lost any of the included packaging, manual or parts we will not be able to accept your return. 

The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements.

Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Appleby & Co will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Appleby & Co, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for ‘bamboo’ material.

Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with the Appleby & Co Change of Mind Returns Policy Above 

Return of Faulty or Damaged Products 

In the event that you receive an item that has been damaged in transit or is dead on arrival (not functioning) please reach out to our customer service team within 10 days of delivery. We will ask you to provide photos or video to show the problem and in the event of any parts or pieces that may be missing due to box damage we will ask you to identify these using the assembly guide or user manual.   

In most cases we will either replace any missing or damaged part or replace the entire product where necessary. In the event this is not possible we may offer the option of return for a refund at our discretion. Where an item is to be returend we will provide a postage label for this purpose (for items that can be sent by post) or arrange for courier collection (for larger items). All items must be suitably packaged for return shipping, in the event you no longer have the original packaging you may source a suitable alternative, we will ask you for the  package dimensions and weight to enable the collection to ne booked.   

Please note that all of our furniture items ship flat packed and require assembly, some basic tools may be required and assembly guides are provided. We do not acept returns for damage caused to products by improper assembly  

Manufacturer Warranties

Many of our products are sold with a manufacturer's warranty in the event of major failure within the warranty period. Warranty periods vary from between 3 and 12 months depending on the product (all electronic devices carry a 90 day manufacturers warranty). Please note the manufacturers warranty doe not cover rust, mould or any damage as a result of weather conditions. 

Many of our products are also accompanied by the promise of such services as Customer Support for technical troubleshooting or other issues. We encourage our customers to fully understand and take advantage of manufacturer warranties and Customer Support services. Should the manufacturer warranty and/or Customer Support services fail to rectify any problem, Appleby & Co is prepared to issue a replacement product or provide a full refund of the purchase price at our discretion and in accordance with the preceding sections of these Terms and Conditions.

Return Shipping Address is:

 3A Maker Pl
TRUGANINA VIC 3029

Please do not ship items back without first obtaining an RMA number from our customer service team as we will not be able to identify your parcel. 

Special Limitations 

Appleby & Co. can in no way be held responsible for any damage to or loss of any data, applications, programs, or other information stored on any electronic or computing products we offer for sale on the website. Recovery of any such data is not expressly covered under any Appleby & Co. warranty. In the event of an electronic or computing product that is returned to us for refund or a replacement product, Appleby & Co. can in no way be held responsible for any data left on any electronic or computing product which has been returned to us for refund or replacement. It is your obligation before sending any such electronic or computing products to us to carry out all necessary backups of any data or other information contained on the electronic or computing product

Appleby & Co cannot be held responsible for any damages, whether direct or indirect, incidental or consequential, arising from the sale of an electronic or computing product, including but not limited to the loss of personal or business profits, "downtime," loss of goodwill or business opportunities, damage to equipment, costs of data or systems recovery, reproducing lost data or programs, or loss of confidentiality.Appleby & Co. does not guarantee that the repair, replacement, or refund of any electronic or computing product comes without risk to the integrity of data, programs, or other digital data.

Appleby & Co cannot be held responsible for any damages, loss, or injury wether direct or indirect, incidential or consequential arising from incorrect assembly, inapropriate use or failure to adequately secure furniture or any other items purchased either directly from our website or through any marketplaces on which we trade. Please always use appropriate wall or ground fixings to ensure furniture does not topple, do not climb on furniture and in severe weather ensure any outdoor items are adequately secured. 

By using our site you agree to our terms and conditions.

 

PLEASE NOTE: Wholesale Customers / Resellers 

If you are a wholesale customer or reseller of our products returnes for refund will be credited to your account for use on future orders.  

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Copyright © 2022 Appleby & co | ABN: 61968173730
E: customerservice@applebyco.com.au | A: 161 McKeess Rd, Hunchy Q. 4555
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Appleby & co’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Appleby & co’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 161 McKees Road, HUNCHY, QLD, 4555, AU. Our ABN is 61968173730. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

Appleby & Co
1. We respect your privacy
1.1. Appleby & Co respects your right to privacy and is committed to safeguarding the
privacy of our customers and website visitors. We adhere to the Australian
Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out
how we collect and treat your personal information.
1.2. "Personal information" is information we hold which is identifiable as being about
you.
2. Collection of personal information
2.1. Appleby & Co will, from time to time, receive and store personal information you
enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address
and email address to enable us to send information, provide updates and
process your product or service order. We may collect additional information at
other times, including but not limited to, when you provide feedback, when you
provide information about your personal or business affairs, change your content
or email preference, respond to surve
reasonably necessary for the purposes set out in this Policy. Personal
information is only supplied to a third party when it is required for the delivery of
our services.
5.2. We may from time to time need to disclose personal information to comply with a
legal requirement, such as a law, regulation, court order, subpoena, warrant, in
the course of a legal proceeding or in response to a law enforcement agency
request.
5.3. We may also use your personal information to protect the copyright, trademarks,
legal rights, property or safety of Appleby & Co, www.applebyco.com.au, its
customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or
transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business
assets, we reserve the right to transfer to the extent permissible at law our user
databases, together with any personal information and non-personal information
contained in those databases. This information may be disclosed to a potential
purchaser under an agreement to maintain confidentiality. We would seek to only
disclose information in good faith and where required by any of the above
circumstances.
5.6. By providing us with personal information, you consent to the terms of this
Privacy Policy and the types of disclosure covered by this Policy. Where we
disclose your personal information to third parties, we will request that the third
party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1. Appleby & Co is committed to ensuring that the information you provide to us is
secure. In order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic and managerial procedures to safeguard and
secure information and protect it from misuse, interference, loss and
unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk.
We cannot guarantee the security of any information that you transmit to us, or
receive from us. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that personal information that
we collect will not be disclosed in a manner that is inconsistent with this Privacy
Policy.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act 1988 (Cth). A small
administrative fee may be payable for the provision of information. If you would
like a copy of the information, which we hold about you or believe that any
information we hold on you is inaccurate, out of date, incomplete, irrelevant or
misleading, please email us at privacy@applebyco.com.au.
7.2. We reserve the right to refuse to provide you with information that we hold about
1st July 2019
you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send
in details of your complaints to Po Box 461, Palmwoods, Queensland, 4555. We
take complaints very seriously and will respond shortly after receiving written
notice of your complaint.
9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may
modify this Policy at any time, in our sole discretion and all modifications will be
effective immediately upon our posting of the modifications on our website or
notice board. Please check back from time to time to review our Privacy Policy.
10. Website
10.1. When you visit our website
When you come to our website (www.applebyco.com.au) we may collect certain
information such as browser type, operating system, website visited immediately
before coming to our site, etc. This information is used in an aggregated manner
to analyse how people use our site, such that we can improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small
files which a website uses to identify you when you come back to the site and to
store details about your use of the site. Cookies are not malicious programs that
access or damage your computer. Most web browsers automatically accept
cookies but you can choose to reject cookies by changing your browser settings.
However, this may prevent you from taking full advantage of our website. Our
website may from time to time use cookies to analyses website traffic and help
us provide a better website visitor experience. In addition, cookies may be used
to serve relevant ads to website visitors through third party services such as
Google Adwords. These ads may appear on this website or other websites you
visit.
10.3. Third party sites
Our site may from time to time have links to other websites not owned or
controlled by us. These links are meant for your convenience only. Links to third
party websites do not constitute sponsorship or endorsement or approval of
these websites. Please be aware that Appleby & Co is not responsible for the
privacy practises of other such websites. We encourage our users to be aware,
when they leave our website, to read the privacy statements of each and every
website that collects personal identifiable information

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