Change of Mind Returns
If you have ordered a product from us and changed you mind after it has arrived, we accept returns within 14 days of delivery. The item must be returned unused, in brand new condition and in the original packaging. In such situations we can offer a refund or replacement with and alternative size / colour etc subject to stock availability or a store credit. Please note that outbound shipping costs are non-refundable and if you select a refund a 20% re-stocking fee applies.
Shipping for returns
Shipping for returns due to change of mind is the responsibility of the customer and items must be returned in their original packaging, in new condition and include all accompanying user manuals and documentation, and any included accessories and/or parts. Unfortunately if you have used the item, discarded the original box or lost any of the included packaging, manual or parts we will not be able to accept your return.
Return of Faulty or Damaged Products
In the event that you receive an item that has been damaged in transit or is dead on arrival (not functioning) please reach out to our customer service team within 10 days of delivery. We will ask you to provide photos or video to show the problem and in the event of any parts or pieces that may be missing due to box damage we will ask you to identify these using the assembly guiade or user manual.
In most cases we will either replace and missing or damaged part within 10 business days or replace the entire product where necessary. If we require the damaged product to be returnmed we will provide a postage label for this purpose or arrange for coureier collection (for larger items)
Many of our products are sold with a manufacturer's warranty, in the event of defect. Many of our products are also accompanied by the promise of such services as Customer Support for technical troubleshooting or other issues. We encourage our customers to fully understand and take advantage of manufacturer warranties and promised Customer Support services. Should the manufacturer warranty and/or Customer Support services fail to rectify any problem, Appleby & Co is prepared to issue a replacement product or provide a full refund of the purchase price in accordance with the preceding sections of these Terms and Conditions.
Special Limitations - Computer Hardware
Appleby & Co. can in no way be held responsible for any damage to or loss of any data, applications, programs, or other information stored on any electronic or computing products we offer for sale on the website. Recovery of any such data is not expressly covered under any Appleby & Co. warranty. In the event of an electronic or computing product that is returned to us for refund or a replacement product, Appleby & Co. can in no way be held responsible for any data left on any electronic or computing product which has been returned to us for refund or replacement. It is your obligation before sending any such electronic or computing products to us to carry out all necessary backups of any data or other information contained on the electronic or computing product
Appleby & Co cannot be held responsible for any damages, whether direct or indirect, incidental or consequential, arising from the sale of an electronic or computing product, including but not limited to the loss of personal or business profits, "downtime," loss of goodwill or business opportunities, damage to equipment, costs of data or systems recovery, reproducing lost data or programs, or loss of confidentiality.Appleby & Co. does not guarantee that the repair, replacement, or refund of any electronic or computing product comes without risk to the integrity of data, programs, or other digital data.