Returns, Faults & Warranty
This policy explains how change-of-mind returns, damaged items, faults and warranties are handled in accordance with Australian Consumer Law.
Change of Mind Returns
We offer a 30-day change-of-mind return option from the invoice date, subject to the conditions below.
Change-of-mind returns are not a standard service and are assessed in accordance with this policy.
Eligibility
To be eligible for a change-of-mind return:
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You must notify us in writing within 30 days of the invoice date
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The item must be:
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Unopened and unused
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In original, undamaged packaging
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Complete with all accessories, manuals and components
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Clear photos must be provided to confirm eligibility
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All returns must be approved before being sent
Returns sent without approval, or to an address other than the one provided, will not be accepted.
Items Not Eligible for Change of Mind Returns
Change-of-mind returns are not accepted for:
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Bulky or freight-intensive items, including furniture, flat-pack items, oversized or heavy products, palletised goods or items not suitable for standard parcel post
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Furniture that has been assembled, partially assembled, disassembled, or where assembly has been attempted
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Bedding and linen (including pillows, sheets, duvet or quilt covers, mattress protectors)
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Health and personal care products
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Items in vacuum-sealed, blister or sealed hygiene packaging
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Any item that has been used, repackaged, damaged or is not in resaleable condition
Refunds and Fees (Change of Mind)
If a change-of-mind return is approved and passes inspection:
Refunds are not issued until the item has been received and inspected.
Damaged in Transit
If your order arrives damaged, please notify us as soon as reasonably practicable after delivery.
To assess the issue, we require:
Late notification or insufficient evidence may limit the remedies available.
Where possible, replacement parts will be provided. If the issue cannot be reasonably resolved, a replacement or refund will be offered in accordance with Australian Consumer Law.
Please do not dispose of packaging or return items unless instructed.
Faulty Items & Warranty
All products are covered by Australian Consumer Law.
In addition, we provide a 12-month warranty for domestic use, unless otherwise stated.
If you believe an item is faulty, please contact us within a reasonable time after becoming aware of the issue and provide:
All claims are assessed individually. Where a fault is confirmed, the appropriate remedy (repair, replacement, parts replacement or refund) will be determined in accordance with Australian Consumer Law.
Where possible, replacement parts will be supplied in preference to full replacement or return.
Warranty Exclusions
Warranty does not cover damage or faults caused by:
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Normal wear and tear
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Incorrect assembly or installation
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Misuse, abuse or neglect
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Failure to follow care or usage instructions
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Exposure to unsuitable weather or environmental conditions
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Accidental damage
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Commercial or non-domestic use (unless stated)
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Unauthorised modifications or repairs
Consumable items and accessories are excluded unless stated otherwise.
Product Images and Descriptions
Product images are for illustrative purposes only.
Minor variations in colour, finish, texture or appearance may occur due to:
These variations do not constitute a fault or “not as described” claim.
If you require clarification before purchasing, please contact us.
Important Notes
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Customers are responsible for safe packaging of returned items
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We are not responsible for loss or damage during return transit
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This policy operates in addition to your rights under Australian Consumer Law
